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Information |
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| Frequently Asked Questions |
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 How many games can I check out at once?
Get Your Gamez has two plans available for your convenience:
2 Games out at a time (our most popular plan)
$19.99 / month + applicable tax
1 Game out at a time
$14.99 / month + applicable tax
You can switch your plan at any time by viewing My Account and selecting
Edit Account.
How long can I keep my game(s)?
You can keep a game for as long as you want without late fees, or any other
penalties as long as you are a member!
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How do I cancel my membership?
You can cancel your membership at anytime by visiting the Contact Us page and
asking us to cancel your membership. Please note that your account can NOT be
fully cancelled if you have any games checked out. Cancellation will be effective
immediately. You will not receive a
refund or credit for partial billing periods.
After canceling you cannot sign up for any future special offers or discounts. You will be charged replacement fees for any games
not returned within 7 days of cancellation.
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What day of the month will I get
billed?
Your flat monthly membership fee (plus tax) is automatically billed on the
monthly anniversary of your first charge. For example, if your first charge was
on the 17th of the month, your next charge is on the 17th of the following
month.
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Should I wait until the first of the
month to sign up? If I sign up mid-month, will the first charge be prorated?
There is no need to wait. Your flat monthly membership fee is automatically
billed on the monthly anniversary of your first charge. For example, if your
first charge was on the 17th of the month, your next charge is on the 17th of
the following month.
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Can I pay with a check or be billed in
the mail?
No. We require a valid credit card for every Get
Your Gamez Subscription Plan, including all promotions. This is to verify
account information, secure orders and prevent fraud.
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Are there any places you won't ship to?
We only ship within the United
States.
We do not ship to US territories.
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Are your games sent by first class
mail?
All our games are sent by first class mail using our convenient two-way mailer.
You will not be charged any postage fees!
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How long will it take to get my
games?
Once
you have an active Get Your Gamez membership, we will ship your first available
game or games (depending on your membership plan). Games are shipped from our Arizona distribution
facility. Games usually arrive within 2
to 4 days, but occasionally some games may take longer to arrive because of
postal delays, such as inclement weather, holidays, etc.
Orders received on Sundays and holidays are processed the following business
day.
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How do I report a shipping problem or a
game that won't play?
If you have any shipping problems, such as delayed arrival of your rentals, or
an unplayable game, you can report it on the Contact Get Your Gamez page.
If the game appears to be unplayable, before reporting the issue please try the
following steps:
Using
a soft, clean cloth, start in the center of the disk and wipe
outwards. Please do not use a
circular motion as this can cause damage to the game.
Try
playing the game and notify us if it is still unplayable.
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I lost the protective sleeve which the game
arrived in.
If you lost the sleeve which the game arrived in (the one with the game game
and description on it), please do the following:
Include
a note with your first name, last name, and e-mail address with the game
you are returning
Wrap
the game in paper and return it using the regular mailing envelope
provided
Upon receiving the game, Get
Your Gamez will update your account accordingly. Additional time may be necessary to update
your account, which could cause a delay in the shipment of your next game.
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I lost the prepaid return envelope used
for returning the game.
If you misplaced one of our prepaid return mailers, you may mail the game in a
padded envelope to:
Get Your Gamez
PO Box 2659
Gilbert, AZ 85299-2659
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What if I don't receive a game?
We understand that things happen and sometimes games can be lost in the
mail. Please view your “Get My Gamez”
queue to verify the shipping date and allow
7 days after the shipping date to
report a game as lost. If it has
been more than 7 days we offer the Contact Get Your Gamez page
to report the occasional lost game.
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What is the 'Get My Gamez’ request list?
The 'Get My Gamez’ is the list of games you've selected to rent. You can update
or edit your Request List anytime. Initially, we'll send you the
first available game(s) from your Request List. When you're finished playing
one of the games, send it back so we can ship the next available game from your
Request List. To rent a game, browse the Get Your Gamez website and
click the Rent button next to any game. This game will be added to your Request
List.
To adjust the priority of games, change the number in the Priority column and
then click Update Request List. It's also easy to change the priority of more
than one game at a time. Simply change the priority of as many games as you
want and then click Update Request List -- the site will make all the necessary
changes. To remove games from your Request List, check the Remove box next to
any game.
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Occasionally, I receive the second or
third game in my ‘Get My Gamez’ Request List before the first. Why
does this happen?
When you return a game or have an open slot in your Request List, we make every
effort to ship your first choice. To help you get the most out of your
membership, if a game in a higher spot is out of stock, we'll send your next
available in-stock game. This way, you will always have great games on hand!
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I sent back a game but never got the
next one in My Game Request List.
Once a game you return has been checked back into our inventory, you'll receive
an email confirmation of its return. We'll then ship the next available game
from your Request List. You can always check the My Account page on the
site to see whether we have received the game you've returned. If 7-10 days
pass, and you don't receive a confirmation email from us, please use the Contact Us page to report
it as 'already returned'.
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